Frequently Asked Questions

The claim form and information on this website relate to our 2018 Spring Cashback promotion.

If you would like to talk to one of our agents regarding a previous cashback promotion, please call us on 0845 600 4911 or 0345 600 4911

Purchase a Qualifying Product between 1st March 2018 and 30th May 2018, then submit an online claim within the promotional period as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

For further details on how to submit your online claim click here.

There is a maximum of one claim per qualifying product purchased and a maximum of two cashback claims per person/household permitted during the promotional period.
We can only offer the cashback for purchases of qualifying products listed on the Qualifying Products section of this website.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You are too early to claim for this promotion, please come back 30 days after the date of your qualifying purchase.
  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period

Please refer to the Terms and Conditions of this promotion for full details of the claiming periods.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

Your cooker serial number is located on the label inside the main door on the bottom right - please see below example.


You will need to provide the following details:

  • Account Number
  • Sort Code
  • Account Holders Name
Your claim will be reviewed by one of our agents and the status of your claim will be emailed to you. If you opt to receive SMS updates on your claim status, you will also receive updated via text, You can also use the Track My Claim function on this website.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Track my Claim’ function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for missing documents:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The serial number you entered on your claim is invalid
  • The bank details you provided are not matching with the claimant/company details
Payment will be made within 30 days of the date your claim is validated

If you have received an email to confirm approval of cashback, please check the following:

  • Refer to the Terms and Conditions of the promotion for cashback timeframes
  • Check your bank statements for the cashback amount that you are expecting
  • If you are still unable to locate your payment please contact us here

If you would prefer to complete the postal claim form, please click here link to download the claim form and follow the instructions provided

If you have not yet taken delivery of your new Leisure cooker, you will have the option to select that you do not have the serial number within the claim form.

You will then be asked to input your delivery date and we will email you after delivery has taken place to remind you that you need to supply us with your serial number in order for us to review your cashback claim.

Contact Us Form

If you have any problems or questions related to this promotion, our promotional support team will be happy to help.

By Email:

By Telephone: 0345 216 6742

Lines are open Monday to Friday, 9am to 5pm excluding bank holidays.

Track My Claim

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